Refund policy

At Goyani, we strive to provide you with high-quality silver jewelry and exceptional customer service. We understand that sometimes you may need to return or seek a refund for your purchase. Please read our return and refund policy carefully to understand your options and the procedures involved.

  1. Eligibility for Returns and Refunds:

    • We accept returns and provide refunds for silver jewelry within 7 days from the date of purchase.
    • To be eligible for a return and refund, the jewelry must be unused, in its original condition, and accompanied by the original proof of purchase, such as the sales receipt or order confirmation.

  2. Non-Eligible Items:

    • Customized or personalized jewelry items are not eligible for returns or refunds unless they arrive damaged or defective.
    • Earrings, for reasons of hygiene, cannot be returned or refunded unless they are defective upon arrival.

  3. Returns Process:

    • To initiate a return, please contact our customer service team within the specified return period.
    • Our customer service team will guide you through the return process, provide you with a return authorization number, and provide instructions on how to return the item.
    • Ensure that the jewelry is securely packaged and properly protected to prevent damage during transit.

  4. Refunds:

    • Once we receive the returned item and verify its condition, we will initiate the refund process.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that it may take [number of days] days for the refund to appear in your account, depending on your bank or payment provider.

  5. Return Shipping Costs:

    • If the return is due to a defect or an error on our part, we will cover the return shipping costs.
    • For non-defective returns, the customer will be responsible for the return shipping costs.

  6. Exchanges:

    • We do not offer direct exchanges for silver jewelry. If you wish to exchange an item, you will need to follow the return process and place a new order for the desired item separately.

  7. Damaged or Defective Items:

    • In the rare event that your silver jewelry arrives damaged or defective, please contact our customer service team immediately.
    • We may request photographic evidence or additional information to assess the issue and determine the appropriate solution, which may include a refund, repair, or replacement.

  8. Non-Receipt of Item:

    • If you have not received your silver jewelry within the expected delivery timeframe, please contact our customer service team.
    • We will investigate the matter and take appropriate action to resolve the issue, which may include issuing a refund or resending the item.

Please note that our return and refund policy is subject to change without prior notice. It is advisable to review the policy on our website or contact our customer service team for the most up-to-date information.

If you have any questions or require further assistance, please do not hesitate to contact our customer service team. We are here to help you.

Goyani

gccreation98@gmail.com